LEGAL REFERENCE

How we protect your account and personal information

Your privacy is central to how we operate 33rs. We collect only what's needed to verify your identity, process your deposits and withdrawals, and keep your account secure...

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33rs How we protect your account and personal information

What we collect and why

When you open an account with us, we ask for your name, phone number, email address, and identity verification details. We use this information to comply with local regulations, prevent fraud, and process transactions through JazzCash, Easypaisa, SadaPay and Raast. We do not sell your personal data to third parties. Your transaction history and game activity remain on your account unless you

request deletion. Where local law permits, we retain account records for seven years to fulfil regulatory obligations. Your payment method details are tokenised—we never store your full card or mobile-wallet credentials on our servers.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Get answers about your data

Team online

Email support

Contact our privacy team at [email protected] with any concerns about how we handle your information. We respond within 24 hours.

Account settings

Review and update your personal details anytime in your account dashboard. You can modify contact preferences and download your full data record.

Data requests

Request a copy of all data we hold about you, or ask for account closure and data deletion. Submit requests through your account portal.

TRUST FOUNDATIONS

Security practices that earn your confidence

SSL encryption

All data transmitted between your device and our servers uses industry-standard SSL encryption. Your login sessions expire automatically after 30 minutes of inactivity.

Two-factor authentication

Enable 2FA on your account to add an extra layer of protection. You'll receive a code via SMS or email each time you log in from a new device.

Payment compliance

We partner with licensed payment providers for JazzCash, Easypaisa, SadaPay and Raast transactions. Each payment is verified before processing.

Fraud detection

Our systems monitor account activity for unusual patterns. If we spot suspicious behaviour, we'll contact you immediately to confirm the transaction.

Cookie transparency

We use cookies only to remember your preferences and keep you logged in securely. You can disable non-essential cookies in your browser settings anytime.

Third-party audits

We conduct regular security reviews to ensure our data systems meet international standards. Our infrastructure is tested for vulnerabilities quarterly.

How our privacy policy aligns across the platform

Account privacy
Your account data is never shared with other players or publicly displayed. Game history and balances are visible only to you and our support team when needed.
Payment data handling
Deposits and withdrawals are processed through tokenised payment systems. Your original bank or wallet credentials are never stored or transmitted through our platform.
Affiliate connections
If you joined 33rs through an affiliate link, we may share minimal data (sign-up date, status) with that affiliate only. No betting history or payment details are shared.
Live game streams
When you watch live casino tables, your viewing session is encrypted. We do not record your personal activity during live gameplay for marketing use.
Support interactions
Chat and email conversations with our support team are encrypted and retained for 12 months for quality assurance. You can request transcripts anytime.
Marketing communications
We send promotional messages only to the email or phone number you provide. You can unsubscribe from any promotional list in your account settings within seconds.
Cross-border data transfers
If your data is transferred outside Pakistan for processing (e.g., cloud backup), it remains encrypted and subject to the same protection standards as local storage.
PLATFORM FEATURES

What defines how 33rs keeps your information safe

Mobile app security Our Android and iOS apps use device-level encryption and biometric...
Account verification We verify your identity once during sign-up using government ID...
Withdrawal protection Before any withdrawal is processed, we confirm your identity and...
Dispute resolution If you report unauthorised activity on your account, we freeze...
Data breach protocol In the unlikely event of a data breach, we notify...
Account closure You can permanently close your account anytime through your settings...

Answers to what you need to know about your data with 33rs

We retain your account data for as long as your account is active, plus seven years after closure to comply with Pakistani financial regulations. Transaction records are kept for audit purposes. You can request early deletion by contacting [email protected].

Yes. You can request full account deletion through your dashboard. Once submitted, your profile is closed within 24 hours and personal data is anonymised within 30 days. Transaction history is retained only for compliance and cannot be deleted.

We do not sell your data. We share minimal information only with payment processors (JazzCash, Easypaisa, SadaPay, Raast) to process transactions, and with law enforcement if required by Pakistani law. Affiliates receive only sign-up confirmation, never betting or payment details.

Your payment credentials are never stored on our servers. We use tokenised payment gateways that convert your banking details into secure tokens. Only the token is stored in your account, and it expires after use. Your actual bank or wallet data is held only by your payment provider.

Yes. When you play at live tables, your session is encrypted end-to-end. We log only your bets and outcomes for your account record—not your personal behaviour or chat messages. Live streams are not recorded for broadcast or marketing purposes.

Contact us immediately at [email protected] or through the support chat. We will freeze your account, investigate the activity, and if unauthorised transactions are confirmed, refund the amount to your original payment method within five business days.

Log into your account, go to Account Settings, and update your email, phone number, or address. Identity verification details (name, ID number) cannot be changed once verified. Contact support if corrections are needed for compliance reasons.